Version 2026-09 · September 2026

Standard Terms & Conditions.

Draft: not yet reviewed

These terms apply to every proposal and agreement between the customer and A Rocket Company AB, organisation number 556525-4058, trading as Rocket Factory (the supplier). A signed proposal and these terms together make up the agreement. They are for businesses, not for consumers.

01Words we use

1.1“Supplier” is A Rocket Company AB, organisation number 556525-4058, Stockholm, Sweden, which trades as Rocket Factory. The company is changing its name from Mobilitas Sweden AB. The change of name is not a change of company, and does not affect any Proposal or Agreement.
1.2“Proposal” is the offer the supplier sends through the portal: what will be delivered, at what price, and when. It has a version number, and a newer version replaces the one before it.
1.3“Agreement” is a Proposal that the customer has signed and the supplier has countersigned, together with these terms.
1.4“Deliverables” are the products, designs, code, documents and other results the Proposal says the supplier will deliver.
1.5“Portal” is the customer's page at rocketfactory.ai, where the dialogue, the Proposal and the signatures happen.
1.6“Mission” is the piece of work a Proposal covers.

02How an agreement is made

2.1A Proposal can be accepted while it is open, until the date it states. The customer accepts it by signing in the Portal with their full name and by confirming that they may sign for the company. That is a binding signature.
2.2The customer confirms that it enters the Agreement as a business, in the course of its trade, and not as a consumer, and that the person signing may sign for it. The supplier sells only to businesses, so consumer protection rules that apply to consumers do not apply to the Agreement.
2.3The Agreement is in place when the supplier countersigns. Until then, no work is promised and no fee is due, unless the parties have agreed otherwise in writing.
2.4The Portal records who signed, when, and a fingerprint of the Proposal as it stood, so that either side can show what was agreed. Each Agreement keeps the version of these terms it was signed under.
2.5If the Proposal and these terms conflict on a point, the signed Proposal prevails.

03Scope and changes

3.1The supplier provides its services from Sweden, and sells only to businesses.
3.2The supplier delivers what the Proposal describes. Anything else is outside the Agreement until both sides have agreed to it.
3.3Either side can ask for a change to the scope, the price or the timing. A change takes effect when both sides have confirmed it in writing, for example through a revised Proposal that the customer has signed. Work outside the scope is not started without that.
3.4The supplier may use its own judgement on how the work is done, and may use subcontractors, and is responsible for them as for its own staff.

04Working together

4.1The customer provides the information, access, materials and decisions the supplier reasonably needs, in good time, and names someone who can decide for them.
4.2If the customer is late, the delivery dates move by as much as the delay, and the supplier may charge for the extra work or waiting that it causes.
4.3The customer is responsible for the content and materials it provides, and confirms that it has the right to let the supplier use them for the Mission.
4.4The customer is responsible for making sure that its business, and the way it uses a Deliverable, follows the laws and rules that apply to it, for example financial or data regulation. The supplier's work does not by itself make the customer compliant.

05Fees and payment

5.1Fees are as stated in the Proposal, in the currency it names. They exclude VAT unless the Proposal says otherwise. Swedish VAT is added where the law requires it. For a customer in another EU country that gives a valid VAT number, the reverse charge normally applies, and the invoice says so. For a customer outside the EU, Swedish VAT normally does not apply. Invoices are payable within 30 days of the invoice date.
5.2Fixed prices are invoiced as the Proposal says. Work charged by time or by the week is invoiced monthly in arrears.
5.3Where part of the fee is paid in equity or another form of non-cash payment (“sweet equity”), that is set out in a separate written agreement signed before work starts. Nothing in these terms gives either side a share in the other.
5.4Late payment carries interest as the Swedish Interest Act provides. The supplier may pause the work if an undisputed invoice is more than 14 days overdue, after telling the customer.
5.5Reasonable, pre-agreed expenses are paid on top of the fee, at cost. Travel and third-party services are only ordered on the customer's approval.

06Ownership

6.1When the fee for a Deliverable has been paid, the customer owns the rights to what was made for it.
6.2The supplier keeps its own tools, methods, templates and know-how, and anything that existed before the Mission or was made outside it (“background material”). Where background material is part of a Deliverable, the customer gets a lasting, worldwide right to use it as part of that Deliverable.
6.3Open-source software keeps its own licence. The supplier tells the customer which open-source parts a Deliverable contains, if asked.

07AI in the work

7.1The supplier uses AI tools in its work, and people review what goes into a Deliverable. The customer is told if the Mission depends on a particular AI service.
7.2The supplier does not knowingly send the customer's confidential information to an AI service that uses it to train models for others.
7.3AI-assisted work can contain mistakes. The supplier's review and the warranty in these terms apply to it as to any other work.

08Third-party services

8.1A Deliverable can rely on services from other providers, such as cloud hosting, networks, AI models, payments, email and data sources. Their availability, prices and terms are theirs, and can change.
8.2The supplier chooses providers with care, and tells the customer about the ones a Deliverable depends on in a material way. It is not responsible for a provider's outage or change, but helps the customer to work around it.
8.3Where the supplier runs a Deliverable for the customer, any uptime target is stated in the Proposal and depends on the providers it uses. The supplier says so promptly when there is a significant outage.

09Acceptance

9.1When a Deliverable is delivered, the customer tests it against the Proposal and reports in writing any way it falls short, within ten working days.
9.2A Deliverable the customer has not objected to within that time is accepted. Use of it in live operation is also acceptance.

10Confidentiality

10.1Each side keeps the other's non-public information confidential, uses it only for the Agreement, and shares it only with people who need it and are bound to the same care.
10.2This does not cover information that is public without a breach, that the receiver already had, that it got lawfully from someone else, or that it must disclose by law or by order of an authority. The duty lasts for three years after the Agreement ends.

11Personal data

11.1The supplier handles the customer contacts' details (name, email, company details, messages, signatures) to run the dialogue, the Agreement and invoicing, in line with data protection law. The supplier's privacy notice, at rocketfactory.ai/privacy, describes this.
11.2Where the supplier handles personal data on the customer's behalf as part of a Mission, it does so on the customer's instructions, and the parties sign a data processing agreement before it starts.
11.3The Portal runs on providers the supplier has chosen for hosting, email and calendar. It keeps data in the EU/EEA where it can, and uses lawful transfer mechanisms where it cannot.

12Quality and warranty

12.1The supplier performs the work with the skill and care that can reasonably be expected of a professional in the field, and delivers Deliverables that materially match the Proposal.
12.2If a Deliverable does not, and the customer tells the supplier within 30 days of delivery, the supplier puts it right at no extra charge within a reasonable time. That is the customer's remedy for the defect, besides the right to end the Agreement under “Ending the agreement” if the supplier cannot put it right.
12.3The supplier does not promise a business result, such as revenue, users or funding, and is not responsible for how the customer uses a Deliverable.

13Liability and damages

13.1Each side is liable to the other for damage it causes by breaching the Agreement, as Swedish law provides. The supplier's duty is to do the work professionally and with care. It is not a duty to reach a particular result, unless the Proposal says so.
13.2Neither side is liable for indirect loss: lost profit, lost revenue or savings, lost business opportunity, loss of goodwill, loss of or damage to data beyond the cost of restoring what was backed up, or the cost of third-party claims that arise from such loss.
13.3Each side's total liability under an Agreement is limited to the fees paid or payable for the Mission the claim concerns. For work without a fixed fee, that is the fees for the twelve months before the claim arose.
13.4The limits do not apply to intent or gross negligence, to a breach of confidentiality, or where the law does not allow a limit. They do not reduce the customer's duty to pay the fees.
13.5Before the customer claims damages for a defect, the supplier gets the chance to put it right, as the clause on quality and warranty says.
13.6A claim is made in writing within three months of when the customer found, or should have found, the problem, and at the latest twelve months after the Deliverable was delivered. A later claim is lost, except where the loss was caused by intent or gross negligence.
13.7Each side does what it reasonably can to limit its loss.
13.8If a third party says that material the customer supplied infringes its rights, the customer deals with the claim and covers the supplier's loss. If a third party says that a Deliverable, used as the Proposal foresees, infringes its rights, the supplier deals with the claim and covers the customer's loss, and may change or replace the Deliverable so that it no longer does.

14Insurance

14.1The supplier keeps business liability insurance with a Swedish insurer, including cover for its professional liability for financial loss, for as long as an Agreement runs.
14.2The supplier shows a certificate of insurance on request.
14.3Where damage is covered by the supplier's insurance, the insurer's terms, including any excess, are part of how the claim is settled, and the customer helps the supplier and the insurer to look into it.

15Ending the agreement

15.1Either side can end an Agreement with 30 days' written notice.
15.2Either side can end it at once, in writing, if the other commits a material breach and does not put it right within 14 days of being told, or if the other goes bankrupt or stops paying its debts.
15.3When an Agreement ends, the customer pays for the work done and the costs committed up to the end date, and each side returns or deletes the other's confidential information on request. Clauses that by nature continue, such as ownership, confidentiality and liability, do.
15.4The supplier hands over the Deliverables that are paid for, and on request exports the customer's data and materials in a common format. After 30 days it deletes them from its systems, keeping only what the law requires, such as accounting records, and what sits in ordinary backups until they are overwritten.
15.5Fees paid in advance for a period, such as a retainer, are not refunded for time the customer chooses not to use. If the supplier ends the Agreement without the customer having breached it, the customer gets back what was paid for the period after the end date.

16Naming and showing the work

16.1Unless the customer tells the supplier in writing not to, the supplier may name the customer as a client and show the Mission and its mission patch, without financial details or the customer's confidential information.
16.2Neither side uses the other's logo or brand outside that without asking.

17When things go wrong

17.1Dates in a Proposal are the supplier's plan, unless the Proposal says a date is binding. If the supplier will be late for a reason within its control, it says so at once and gives a new date.
17.2If a binding date is missed for a reason within the supplier's control, and the delay is material, the customer can give the supplier a reasonable last chance in writing, and if that too is missed, end the affected Mission. Damages for delay stay within the limits under liability.
17.3Neither side is liable for a delay or failure caused by an event outside its reasonable control that it could not reasonably have foreseen or avoided, such as war, terrorism, fire, flood, epidemic, an order from an authority, a strike or lock-out, or a failure of power, internet or other public infrastructure (“force majeure”).
17.4A failure by a subcontractor or a provider counts only if it is itself caused by such an event and the work could not reasonably be done another way. A cyber attack counts only if the side had reasonable security in place.
17.5The side hit tells the other promptly, and at the latest within five working days, what has happened and how long it is expected to last, and does what it can to limit the effect. The time for delivery is extended by as long as the event lasts.
17.6Force majeure does not excuse payment for work already done, and does not lift the duty to keep information confidential.
17.7If the event goes on for more than 60 days, either side can end the affected Mission in writing. Fees for the work done up to then are paid.
17.8When something goes wrong, the people in charge of the Mission try to solve it first. If they have not within 14 days, it goes to a director on each side. This does not stop either side from going to court to protect its rights.

18General

18.1The Agreement is the whole understanding between the parties on the Mission, and replaces earlier talks. Changes are made as “Scope and changes” says.
18.2Neither side may hand the Agreement to someone else without the other's written consent. The exception is a change of ownership: if the supplier's business is sold, merged or taken over, or the Agreement moves to a company in the same group, the supplier may pass it on to the new owner, with written notice to the customer. The customer then has 30 days to object in writing, and can end the affected Mission and pay for the work done up to then.
18.3Notices go by email and through the Portal, and count as received when sent.
18.4Swedish law applies. Disputes are settled by the Swedish courts, with the Stockholm District Court as the first instance.
18.5The supplier may update these terms. A new version applies to Proposals signed after it takes effect, and never changes an Agreement that has already been signed.

A Rocket Company AB · org. no. 556525-4058 · SE556525405801

Standard Terms & Conditions Privacy Notice